Willance House COVID-19 terms and conditions

As we are now open for business our usual terms and conditions will apply if you choose not to travel.

We ask that you do not enter Willance House if you are displaying Covid-19 symptoms.

If you are unwell during your stay we will expect you to return home immediately and our normal terms and conditions relating to curtailment will apply.

We hope that you will be safe and well at all times but in the unlikely event that you need to self-isolate at Willance House and not be able return home regretfully you will be responsible for all costs.

It would include any extra accommodation and food costs, and the cost of any rooms that have to be closed during your stay. This would extend to any professional contract cleaning costs incurred following your departure.

Should we be become unwell with Covid-19 and need to close the premises, no costs will be incurred by any guests for any unused part of a stay. All guests due to stay with us during the period of closure would have any monies already paid refunded in full with no further liability on our part for any additional costs incurred.

In the event of further closure in line with any government instructions, no costs will be incurred by any existing guests for any unused part of a stay. Any deposits paid by guests due to stay with us during the period of closure could be transferred to a later stay but we are unable to offer a refund of any monies paid as all bookings have been made with the knowledge of the potential for future closures to take place.